Cancellation & Refund Policy

Last updated: June 2025 · Effective: June 2025

We believe in being fair and transparent. This policy explains exactly what happens when you cancel your SuvidhaOne subscription and when refunds are applicable.

1. Free Trial

5-Day Free Trial — No Charges

Your trial period is 5 days from the date of registration
No payment is required during the trial — no credit card needed
If you do not subscribe after the trial, your account is paused automatically
No charges are raised for trial accounts under any circumstances
Your data is retained for 60 days after trial expiry in case you wish to subscribe later

2. Cancellation Policy

You can cancel your SuvidhaOne subscription at any time. There are no lock-in contracts or cancellation fees.

How to cancel: Contact us via WhatsApp at +91 93377 67953 or email support@suvidhaone.com
When it takes effect: Cancellation is processed within 24 hours of your request
What happens to your data: Your account is paused and data is retained for 60 days, after which it is permanently deleted
Reactivation: You can reactivate within 60 days by subscribing again — all your data will be intact

3. Refund Policy

Our subscriptions are monthly and non-refundable in most cases, as described below:

When we DO offer a refund

Technical failure on our end: If a payment was charged but your account was not activated due to a technical error on our platform, you will receive a full refund within 5–7 business days
Duplicate payment: If you were charged more than once for the same billing cycle, the duplicate amount will be refunded in full
Service unavailable for 72+ consecutive hours: If our platform is unavailable for more than 72 hours in a billing cycle due to issues on our end, a proportional refund may be issued

When we do NOT offer a refund

If you cancel mid-month — the remaining days of the billing cycle are not refunded
If you forgot to cancel before the renewal date
If you no longer need the service or found an alternative
If your account was suspended due to violation of our Terms of Service
For any trial period (which is free — no charges apply)

4. How to Request a Refund

If you believe you qualify for a refund under Section 3 above, follow these steps:

Contact us within 7 days of the disputed charge via WhatsApp +91 93377 67953 or email support@suvidhaone.com

Provide your registered mobile number, business name, and a brief description of the issue

We will review your request within 2 business days and communicate our decision

Approved refunds are processed back to the original payment method within 5–7 business days

5. Payment Disputes

If you raise a chargeback or payment dispute with your bank or card issuer without contacting us first, we reserve the right to immediately suspend your account pending resolution. We encourage you to contact us directly — we resolve all genuine issues promptly and fairly.

6. Subscription Renewal

Subscriptions do not auto-renew automatically — we manually activate renewals upon payment
We will notify you via WhatsApp or email before your subscription expires
If you wish to continue, simply pay for the next month via the link we send you
There is no penalty for gaps between subscription periods — your data remains intact for 60 days

7. Contact Us

For any cancellation or refund queries, reach us at:

WhatsApp: +91 93377 67953 (fastest response)
Email: support@suvidhaone.com
Address: Machuati, Salipur, Near Jay Guru Ashram, Cuttack, Odisha — 754202
Response time: Within 24 hours on business days